Terms and Conditions

General Information

Please read these terms carefully before you submit your order. These terms tell you about The Haberdasher Bee, how the company will provide products to you, how you and the company may change or end the contract, what to do if there is a problem and other important information. By using the site, you accept and agree to be bound and abide by these Terms and Conditions and my Privacy Policy. If you do not accept them, please do not use the site.

These Conditions are subject to change at any time without notice and shall supersede any prior version. The most up to date copy is available and can be found on my website.

Who Or What Is The Haberdasher Bee?

This website (www.haberdasherbee.co.uk) (the site) is run and maintained by The Haberdasher Bee Ltd, company number 12823809 in England and Wales. The company is managed by me, Leanne Stone, and I can be contacted via email at admin@haberdasherbee.co.uk.

User Rights of Access

You have permission for temporary, non-exclusive use of the site. The Haberdasher Bee reserves the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site. You also cannot represent yourself as an employee of the company at any point or for any reason.

You are responsible for configuring your own computer and software to access the material and content on this site. I do not warrant that the way data is delivered to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although I do my best to protect the site, I am not responsible for any viruses, bugs or similar issues. I advise that you use your own virus protection software to protect your devices.

If you do not use the site according to the law and these Terms and Conditions, I may suspend your usage, or stop it completely.

I frequently update the site and make changes to it, but I have no duty to do this. This means that content on the site may be outdated or incorrect. I will have no liability to you for any losses or damage you may suffer from your reliance on any materials published on this site.

Any data you provide to me will be treated confidentially in line with my Privacy Policy.

You must not try to obtain access to my server or any connected database or make any ‘attack’ on the site. If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material), your right to use the site will end immediately, I will report you to the relevant authorities and provide them with details of your identity.

Links and Embedded Content

You are allowed to make a link to this site from your website provided you do not suggest any endorsement by The Haberdasher Bee or association with the company unless I provide agreement in writing. I reserve the right to end this permission at any time.

Links from my site to other sites or embedded content from other sites (for example videos) are only for information. I do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.

Contacting You

When I use the terms “in writing” and “written”, this includes emails, social media and any other form of written communication recognised now and in the future by a court of law.

The company will contact you via email to notify you of changes regarding your order – including order confirmation, receipt of payment and delivery confirmation. If you contact The Haberdasher Bee for any reason, including to ask a question or make a complaint, I will respond to you via the original method of contact – for example in a telephone conversation, email or social media. At no point will I ever contact you via telephone to request payment, all payment will be taken via the website through my payment partner, Stripe.

In order to protect against verbal abuse or harassment, the company does not currently have a business telephone. All communications between The Haberdasher Bee and yourself are therefore made in writing and if such communications are deemed to be abusive, they may be used as evidence against you in legal proceedings.

Intellectual Property Rights

The Haberdasher Bee is the owner or licensee of all intellectual property rights in the site including any databases that hold relevant information about the site. They are protected by copyright or trademark registration and you may only use any such material and the documents in line with these Terms and Conditions and this paragraph specifically. If you do not use the materials in line with these Terms and Conditions and this paragraph specifically, you lose your right to use our site, and must destroy or return any copies of documents you have made of it or any part of it. The company reserves all rights conferred to it by law to remedy any such breach.

The Company’s Responsibility to You

I do not guarantee the accuracy of material on this site, and you are responsible for the way you use its content.

The Haberdasher Bee shall not limit or exclude its liability for:

  • death or personal injury;
  • fraud or fraudulent misrepresentation; or
  • any act, omission or matter, liability for which may not be excluded or limited under any Applicable Law.

Neither the company nor I shall not be liable to you for any indirect, special or consequential loss or damage, including:

  • loss of profit;
  • loss of goodwill;
  • loss of savings; or
  • loss of contract.

Although I try to make the site available at all times, I do not warrant that your use of the site will be uninterrupted. Neither the company nor myself are responsible for any loss or damage you may suffer resulting from any interruptions, errors or the transfer of data and you acknowledge that the site may be subject to limitations, delays and other issues.

Any duty of care owed to you by the company is owed to you alone and no duty of care is owed to any third party. I do not assume any responsibility to any third party in respect of the performance of my duties to you.

I am not responsible for any unforeseeable loss or damage caused to you. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and I knew it might happen, for example, if you discussed it with me during the sales process.

The Haberdasher Bee is not responsible for any perceived or actual loss of business you may endure, as by accepting these terms, you agree that you are using the products you order from us for personal and domestic use only. If you require the products for business or educational use, you must first contact me in writing via email and I will provide you with the terms and conditions for business and educational use of my products.

Product Warranty Period

All tools and hardware sold by The Haberdasher Bee have a standard 2 year warranty. This warranty covers faults that may occur but were not observed either during quality assessments or by yourself when you took ownership of the product(s). Product warranties can be transferred to another person if you sell them the product or give it to them as a gift, though you (or the person you give/sell the product to) must have evidence to prove the warranty has transferred to them. If they cannot provide this evidence, I will be unable to validate their claim and so cannot deal with them.

The product warranty does not apply in cases of negligence, accidental or deliberate damage, nor does it apply to thefts or fraudulent activities. Negligence includes poor care of the product – for example, keeping wooden items in damp conditions or too close to a source of heat so warping occurs, or if too much force is used on a wooden product and it snaps.

To claim under the warranty, you must contact The Haberdasher Bee in writing, preferably with photographs of the fault. I may need you to send me the faulty item(s) in order to assess them properly, though if this is the case I will let you know. On confirming the reported fault, I will arrange for a repair or replacement product to be sent out to you in accordance with your rights as a consumer. Any replacements will be made on a like-for-like basis – if the product you are claiming the warranty on is no longer sold, a suitable replacement will be made in its place.

Orders

Your order will be deemed to be accepted when you receive an order confirmation email from The Haberdasher Bee. At this point, a transactional contract will come into effect between us. You will be provided with an order number – please use this as a reference should you need to contact me at any point about your order.

Should there be any reason why I am not able to accept your order, I will inform you in writing via email and you will not be charged for your order. This may be due to unforeseen circumstances, such as (but not limited to) errors identified in the stock listing or pricing. If you have previously ordered from the company and I am no longer willing to deal with you due to past behaviour (including but not limited to: harassment both on and offline, trolling, or refusal to resolve a complaint willingly and in good faith), I will not accept your order.

You have a right to make changes to and cancel any orders you place with the company. Changes and cancellations must be requested in writing via email and I will let you know if these are possible. If I am able to make the requested changes to your order, I will let you know in writing via email if there is any alteration to the total value due, the timing of supply or anything else which may be affected by the requested changes. If I am able to cancel your order, I will refund you in full and no products will be shipped to you. Should you change your mind and wish to continue with the order after cancellation, you will be required to submit a new order.

If I am not able to change or cancel your order (for example, if it has already been shipped to you), you have a right to return your order for a full refund within 14 days of receiving it.

Pricing

The price for any given product can be found prominently displayed on the product page in the store. If the price is wrong due to incorrect product input, a glitch on the system or any other unforeseen circumstance, I am not obliged to sell the product to you at the incorrect price. For example, if you were expecting to pay for a product, but when you add it to your basket it does not register a price, I am not obliged to provide that product to you at the incorrect price of £0.00. If you make an order where an incorrect price has been identified, I will contact you in writing via email to inform you of the error and gain your instruction on whether you wish to pay the correct price for the item or cancel your order of it.

I reserve the right to alter any product pricing as I deem necessary. This may be due to – but is not limited to – fluctuations in currency, decision to no longer stock the product, or a promotional period on the product or store as a whole. If the price changes, The Haberdasher Bee are not obliged to discount the product or otherwise compensate you for the difference in price.

If you think an invoice or receipt of payment is incorrect, please inform me immediately in writing via email. I will investigate whether the invoice or receipt is indeed incorrect and advise you of any additional payments or refunds due as a result of the incorrect invoice or receipt.

Products

The Haberdasher Bee has unrestricted rights to make changes to descriptions and packaging (on own branded products). This may include minor alterations to the product description page or product cost, new photographs, videos and any other relevant content. Some of these changes may be required to comply with new laws or alterations to existing laws.

Where a product requires a verification of age by law (for example bladed products like scissors), the site will request details which verify your age. If you provide false or misleading information in order to gain access to a product restricted by law, you will be in violation of that law and may therefore be prosecuted by the relevant authorities.

I am under no obligation to continue stocking a product and may decide to withdraw products from sale. This does not affect your rights if you have already purchased a product. Should I become aware of a need to recall products that have been sold, The Haberdasher Bee will make recall notices prominent on the website and social media and these notices will advise you on the steps you need to take to return or replace a recalled product.

You become the owner of individual products when payment is complete and you bear responsibility for them from the time you take delivery of the products. You do not own all products of the same type or material still offered for sale by The Haberdasher Bee, nor do you bear responsibility for them.

Delivery

The costs of delivery will be clearly displayed in your cart and during checkout. It is not possible to display delivery costs on individual product pages, as these costs vary depending upon the calculated weight of your order. During the order process, I will advise you of an estimated date when you will receive your order. I am not responsible for any delays outside of my control – for example if the delivery van breaks down before it reaches you.

If you are not at the delivery address when Royal Mail or UPS attempt to deliver your order, and it cannot be posted through your letterbox (for example if it’s too large to do so), the delivery person will leave a note at your address advising you where your parcel can be collected from and when. If you do not collect your parcel from the address specified by our delivery partners within a reasonable period of time, or arrange for a redlivery to take place, I am not liable for any storage costs my delivery partners may wish to charge you.

If you have not received your order five days after your estimated delivery date, you must contact me and let me know in writing. I will then liaise with the delivery company. If the delivery company can provide evidence that the order has reached you, or if they have attempted delivery and you have not collected the order from the specified collection point or arranged a redlivery within a reasonable period of time, I am not obliged to offer any refund or replacement to you and may only do so at my discretion. If the delivery company are unable to provide evidence that the order has reached you or it is waiting to be collected by you, you have the right to request a refund – otherwise I will reissue your order for delivery and pursue a claim for a lost package with the delivery company.

Ending the Contract Between Us

If you wish to cancel your order or return it for a refund, you must inform The Haberdasher Bee in writing via email. I will do the same if I wish to cancel your order before it is shipped to you. There may be occasions where items become suspended due to unforeseen circumstances – for example, if a break in occurred at my office in between the time you placed the order and I was due to ship it to you which prevents me from fulfilling your order as expected. In such instances, I will immediately inform you in writing via email.

I will suspend any pending payments for products affected by such unforeseen circumstances, as far as I am able to do so. If your order contains more than one item and the other item(s) are not affected, I may still complete the order of those items – however I will confirm with you in writing via email if you would like to continue with this option. Your rights during such instances include the right to request to cancel your order, in full by confirming in writing via email that this is the option you would like to take.

If the circumstances prevent The Haberdasher Bee from being able to fulfil your order within 30 days of you placing it, I will inform you in writing via email and I may cancel the order as a result.

I reserve the right to cancel any order where payment is not completed, is refused to be released from your bank (for example, if you do not have the funds available for the payment) or if I am advised that the order is fraudulent. The products in your order will be released back into stock and other customers have the right to purchase them.

Faulty and Mis-Sold Products

If the product(s) you have bought from The Haberdasher Bee are faulty within the legal warranty period, you may be entitled to a refund, replacement or repair. As soon as the fault is discovered, you must inform me in writing via email and send evidence of the fault. I will attempt to rectify the issue in compliance with applicable trading laws. You do not have the right to demand a refund if the company is obliged under the legal guarantee to offer you a repair or replacement product.

If the product is deemed to have been damaged outside the legal guarantee period or due to negligent actions you have taken, I am under no obligation to offer you a refund, or a repair or replacement free of charge.

If you believe you have been mis-sold a product by The Haberdasher Bee, you must inform me in writing via email. I will investigate your claim and if I believe you have been mis-sold, whether intentionally or not, you have the right to request a refund.

Changing Your Mind

You legally have a right to change your mind up to 14 days after receiving delivery of your order. This right extends to the order in whole or in part. In such instances, you must return the goods to the company, unopened and unused in the same state they were delivered to you. Upon receipt of the returned goods, I will refund your payment. If the goods are found to have been opened and used upon receipt of their return, I reserve the right to offer you a part refund only, as I will either be forced to offer the goods for sale at a discounted cost to other customers or otherwise repackage the products. I will inform you in writing via email upon receipt of returned goods, confirming your refund in whole or in part.

Transference of terms

I may transfer my rights and obligations in these terms to the responsibility of a third party in the event the business is sold or closed. The Haberdasher Bee will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact me to end the contract within 7 days of the notification and I will refund you any payments you have made in advance for products not provided.

You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing. However, you may transfer a warranty to a person who has acquired the product. I may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

This contract is between you and The Haberdasher Bee. No other person shall have any rights to enforce any of its terms, except as explained in respect of our warranty. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Each of the paragraphs within these terms are individually enforceable – in the event that a court of law finds one or more paragraphs to be unlawful or unenforceable, the remaining paragraphs of these terms will still apply.

Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. If proceeding with legal cases in the Scottish or Northern Irish courts, English law will still apply.

Complaints

If you have any questions or a complaint about the service provided by us, please contact admin@haberdasherbee.co.uk to make your complaint.